Frequently Asked Questions

Please view the dedicated page on transfers, here

If you have lost or need a replacement Product Disclosure Statement or Warranty Contract, please contact us.
If you need to update any of your personal details don’t hesitate to contact us.

If you miss or are late in carrying out a service, you may be in breach of your servicing obligations. Please contact us if this occurs to discuss how this may affect your warranty.

A dealer issued warranty is issued by your Motor Vehicle dealer. An insurer issued warranty is issued and underwritten by an insurer. Premiums, covered components and claim limits differ across different products. Your Motor Vehicle dealer will be able to share with you the Warranty Terms and Conditions for a dealer issued warranty that you may wish to consider purchasing.

Presidian administers warranties for Dealer Issued Warranty, and Insurer Issued Warranty.

Our insurer issued warranty products are issued and underwritten by Virginia Surety Company Inc (Insurer) under the Australian Financial Services License (AFSL) No. 245549.

Due to this arrangement, it is necessary for us to keep separate record of calls that are received for these products.

For all enquiries about insurer issued warranty products please call 1300 363 149.

For all enquiries about dealer issued warranty products please call 1300 092 882.

For Financial Gap Assist, Total Loss Protect and Loan Protection Insurance before accepting a payout from your comprehensive motor vehicle insurer please contact Coverforce on 1800 986 445 or email vic_claims@coverforce.com.au. They will talk you through the process.

If you sell your vehicle before the policy ends, you may be eligible for a pro-rata refund. Please contact Coverforce on 03 9864 4444 or email vic_info@coverforce.com.au for more information.

Coverforce has been appointed by ProRisk to distribute the vehicle finance products. Please contact Coverforce on 03 9864 4444 or email vic_info@coverforce.com.au if you have specific questions about your vehicle finance insurance.

To update the details for your vehicle finance insurance (Financial Gap Assist, Total Loss Protect and Loan Protection Insurance) please contact Coverforce on 03 9864 4444 or email vic_info@coverforce.com.au.

CONTACT US

Need to contact us regarding a claim, transfer form, service invoices or just have a general enquiry? We are here to help you. Simply submit your details and we’ll get back to you.